Privacy Policy
This policy explains what personal information we collect, why, and your rights under UK data protection law.
Before publishing
PLACEHOLDER — complete the bracketed business details and have this policy reviewed so it matches how you actually handle data.
Who we are
This website is operated by [Business legal name], [company number / sole trader], of [business address] ("we", "us"). We are the data controller for personal information collected through this website. Contact us about privacy at [privacy email address].
What we collect
When you request a quote or contact us, we collect the information you provide: your name, email address, telephone number, event date, event location or postcode, event type, guest numbers, catering preferences and any other details you choose to include, which may include dietary or allergy information about your guests.
When you book, we also collect billing details and information needed to deliver the event, such as venue contacts and access arrangements.
Our website host may record technical information such as IP address and browser type in server logs for security and performance purposes.
How we use it and our lawful basis
We use your information to respond to your enquiry, prepare quotes, deliver the catering you book, take payment and keep business records. Our lawful basis is taking steps at your request before entering into a contract and performing that contract, and complying with legal obligations such as accounting and food safety rules.
Dietary and allergy information may relate to health. We use it only to cater safely for your event, with your consent, and share it only with the staff working at your event.
We will only send you marketing if you have agreed to it, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the business — for example our website host, email provider, form-handling service and accounting software — under appropriate agreements, and where required by law.
How long we keep it
Enquiries that don't lead to a booking are deleted after [12 months]. Booking and financial records are kept for [six years] to meet legal and tax requirements.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict its use, and to data portability. To exercise these rights, contact us using the details above. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
See our cookie policy for information about cookies on this website.